Privacy Policy how we handle your information

Who we are

Aeron Shipping is the trading name of AERON CARGO SERVICES LLC, a cargo and freight forwarding company with its head office in Abu Dhabi, United Arab Emirates, and branches in Dubai, Sharjah, Ajman, Al Ain and the United Kingdom. In this policy, "we", "us" and "our" mean Aeron Shipping. You can contact us at info@aeroncargo.com or +971 2 555 1655.

What information we collect

• Information you give us. Your name, phone number, email address, pickup and delivery details, a description of the goods you are shipping and any documents you send us, such as invoices, packing lists, passport or residence copies for personal moves.
• Information from your use of the website. Pages visited, device and browser type, approximate location and similar technical data, collected through cookies and analytics tools.
• Messages. If you contact us by WhatsApp, phone or email, we keep a record of the conversation so we can handle your shipment.

How we use your information

• To prepare quotes and arrange shipping, customs clearance, storage and delivery.
• To communicate with you about your shipment, including updates by phone, email and WhatsApp.
• To prepare the documents that customs authorities and carriers require.
• To improve our website and services, and to keep them secure.
• To meet our legal and regulatory obligations.

Who we share it with

We share information only where needed to provide the service: airlines, shipping lines and carriers, customs brokers and authorities, delivery partners and agents in the destination country, insurers, and service providers who help us run our website and communications. We do not sell your personal information.

International transfers

Shipping abroad means your details, including the consignee's name and address, go to partners and authorities in other countries. Those countries may have different data protection rules from the UAE. We share only what is needed for your shipment.

Cookies and analytics

Our website uses cookies and similar technologies to make the site work and to understand how it is used. You can control cookies through your browser settings and, where we show a cookie banner, through its options.

How long we keep it

We keep shipment records and documents for as long as needed to provide the service and to meet legal, tax, customs and accounting requirements. We delete or anonymise other information when it is no longer needed.

How we protect it

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, to object to certain uses, and to withdraw consent where we rely on it. To exercise these rights, contact us using the details below. We may need to verify your identity first.

Children

Our services are not directed at children, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact us

Questions about this policy or your information: email info@aeroncargo.com or call +971 2 555 1655. AERON CARGO SERVICES LLC, 141 Building ME9, Abu Dhabi, United Arab Emirates.