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Terms and Conditions how our services work

These terms apply when you book a service with Aeron Shipping. Please read them before you hand over your cargo. Last updated: [date].

Who we are

Aeron Shipping is the trading name of AERON CARGO SERVICES LLC, registered at 141 Building ME9, Abu Dhabi, United Arab Emirates. In these terms, "we", "us" and "Aeron" mean that company, and "you" means the person or business booking the service.

Our services

We arrange air freight, sea freight, land freight, door-to-door cargo, car shipping, international moves, customs clearance support, storage and related services. We use airlines, shipping lines, truck operators and agents abroad to carry out parts of the job. Customs clearance in the destination country is handled through our partners there.

Quotes and pricing

Prices depend on weight, volume and the destination country. Our quote desk contacts you with an itemised price. A quote is based on the details you give us. If the real weight, size, contents or collection address differ, the price can change, and we tell you before we go ahead.

Payment

  • You can pay by cash, bank transfer or a payment link.
  • Payment is taken on collection of your cargo.
  • We do not take card payments.
  • Duties and taxes: for some countries, shipments are delivered duty free. For others, the receiver pays duty and taxes on delivery, unless we have agreed otherwise in writing.

Items we do not carry

We do not carry the following, and we may refuse or return any shipment that contains them:

  • Perfumes and cosmetics
  • Batteries
  • Liquids
  • Food
  • Jewellery
  • Illegal drugs, weapons, explosives and counterfeit goods
  • Any item banned by UAE law or by the law of the destination country

If you are unsure about an item, ask us before you pack it.

Your responsibilities

  • Describe your goods honestly and completely, and declare their true value.
  • Provide the documents we ask for, such as the commercial invoice, packing list and certificate of origin where needed.
  • Pack goods properly, or let us pack them.
  • Make sure the receiver can accept the delivery and is reachable by phone.

Customs and inspections

Customs authorities in the UAE and abroad may open, inspect, hold or refuse a shipment. We are not responsible for delays, fines or seizures caused by incorrect or missing information, or by the decisions of customs and other authorities. Any extra charges that result are payable by you.

Transit times

Transit times we give are estimates, not guarantees. They can change with flight and vessel schedules, weather, customs checks, holidays and busy seasons such as Christmas.

Insurance and liability

Transit insurance is available through our insurance partner, AIG, and we recommend it, especially for valuable or fragile goods. Insurance is only in place if you ask for it and it appears on your quote or invoice. Without it, carrier liability is limited by the transport rules that apply to the shipment, and our liability is limited to the amount those rules allow. We are not liable for indirect losses such as lost profit or missed business.

Storage

Storage is charged monthly, and there is no time limit on how long you can keep your goods with us. Charges continue until you collect the goods or ask us to deliver or ship them. If charges stay unpaid, we may take reasonable steps allowed by law to recover them.

Cancellations and changes

Tell us as early as possible if you want to cancel or change a booking. Costs already incurred for packing, transport, bookings or fees paid to third parties are not refundable.

Claims

Please inspect your cargo on delivery and tell us about any damage or shortage straight away, with photos. Claims made late may be harder or impossible to pursue with the carrier or insurer.

Governing law

These terms are governed by the laws of the United Arab Emirates, and the courts of the UAE have jurisdiction over any dispute.

Changes to these terms

We may update these terms from time to time. The date at the top shows when they were last changed.

Contact us

Questions about these terms: email info@aeroncargo.com or call +971 2 555 1655. AERON CARGO SERVICES LLC, 141 Building ME9, Abu Dhabi, United Arab Emirates.